AnderShine Cleaning Services Ltd
Terms and Conditions
By using our services, you agree to our terms and conditions.
Updated on 5/5/2024
Services provided include.
Window Cleaning (first clean and maintenance cleans)
Gutter Cleaning
Conservatory Cleaning
Garage Door Cleaning
UPVC Cleaning
We carry out both traditional and water fed pole, pure water window cleaning to clean all glass, frames and doors on each visit. This method will clean all types of general dirt from your windows. This type of cleaning will not clean any stains, stickers, adhesive, rust or any residue from builder’s work and will be quoted separately. Should you have concerns about any of the above, please contact us prior to cleaning commencing.
We offer one-off, monthly (12 cleans p.a) and bi-monthly (6 cleans p.a) cleaning which can be discussed prior to making your first booking. Prices may vary on services selected. We do ask for some flexibility due to extreme weather, staff holidays and any other factors.
Clean dates will vary from month to month and will not be the exact same date each month. This is due to full time employment Offshore and the requirement to be away for 2 weeks from time to time. We do not offer 4 weekly or 8 weekly cleans for this reason. We believe in transparency with our customers and we can not promise a specific date each month. We will guarantee to meet the agreed amount of cleans per annum.
Pricing
All services are quoted individually. Although we aim to avoid any price changes, we reserve the right to adjust our pricing at any time. Should the cost of our services be altered, we will offer this information to you 30 days prior to any changes. You have the right to cancel your services at ‘no cost’ prior to any price change.
Payments
Preferred payment method is via bank transfer. Once the job is complete, we will send an invoice to you by email or text for you to make payment. Currently, we will not have a direct debit option to make payment One-off, gutter cleans, and conservatory cleans are invoiced the same day and expected to pay within 7 working days.
Other payment methods accepted: Cash.
Payment method will be discussed during the quote.
Access
We shall notify you of our scheduled clean. Should the date of clean not be suitable, please contact us immediately. Although we aim to clean all windows and doors on your property, we also reserve the right to charge the full clean price if access is not made available on the day due to restricted access and locked gates. If for any reason you wish to miss a clean, please let us know at least 48 hours prior to our next visit.
Adverse Weather
We work all year round in all weathers though we reserve the right to postpone your clean on the grounds of safety of our staff. Should this be the case, we will contact you by email to reschedule this clean and ensure you receive the service agreed upon at quoting i.e. Monthly or Bi-monthly.
Cancellations
If for any reason you wish to cancel, you have the right to do so at any time. you can let us know by email at Andershine@outlook.com or by phone on 07359038273 at no additional cost. Please let us know by phone or email at least 48 hours before our next visit. If requested within 48 hours of the scheduled clean, one final clean and payment may be made.
Complaints
Any complaints should be made within 24 hours of job completion. Should you not be happy with the service we have provided, we will return at no cost to you and rectify any issues within our control. We always try to keep standards as high as possible although mistakes can happen. Complaints outside of 24 hours may not be resolved. We operate a no refund policy.
Confidentiality
All our customers' details are kept securely on a confidential database and are not shared out to any other individual or company.
Should you wish for your details to be shared to another company supplying services that we do not offer, this will only be done at your request by email.